Returns & Refunds Policy
We want you to be happy with your Orvix order. If something isn't right, here's how returns work.
Your right to cancel
Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, without giving a reason.
Returning an item
To start a return, email us at orvixempresaes@gmail.com with your order number within 14 days of delivery. We will confirm the return address and next steps.
Items must be returned unused, in their original packaging, within 14 days of your cancellation notice.
Refunds
Once we receive and inspect your returned item, we will process your refund within 14 days, using the same payment method you used for the order (or by bank transfer, if that was your original payment method).
Faulty or damaged items
If your item arrives faulty or damaged, contact us straight away at orvixempresaes@gmail.com with photos of the issue, and we will arrange a replacement or refund at no extra cost to you.
Non-returnable items
For hygiene reasons, certain items (such as opened gym accessories that have been in contact with skin) may not be eligible for return unless faulty.